Privacy Policy

Effective Date: August 2025
Last Updated: August 2025

At Shiloh Oak Behavioral Health PLLC (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, visit our website, or communicate with us.

1. Information We Collect

We may collect the following information:

• Personal Identifying Information: Name, date of birth, address, phone number, email address

• Health Information: Medical history, psychiatric evaluations, treatment plans, and other details shared for care purposes (Protected Health Information — PHI)

• Payment Information: Insurance details, billing address, and payment method

• Technical Information: IP address, browser type, and website usage data when visiting our site

2. How We Use Your Information

We use your information to:

• Provide psychiatric and mental health services

• Schedule and manage appointments

• Process payments and insurance claims

• Communicate with you about your care

• Comply with legal, regulatory, and HIPAA requirements

3. How We Protect Your Information

We take security seriously. All medical and personal information is stored in secure, HIPAA-compliant systems. Access is restricted to authorized personnel only, and all electronic transmissions are encrypted when possible.

4. Sharing of Information

We do not sell or rent your personal information. We may share your information only:

• With your consent

• With insurance providers for billing and coverage verification

• With other healthcare providers involved in your care

• As required by law, court order, or public health reporting obligations

5. Your Rights

As a patient, you have the right to:

• Access and request a copy of your medical records

• Request corrections to your records

• Restrict certain uses or disclosures of your information

• Receive an accounting of disclosures made about your PHI

• Request confidential communication methods (e.g., phone only, email only)

6. Cookies and Website Tracking

Our website may use cookies or analytics tools to improve functionality and track visitor engagement. These tools do not store personal health information. You can adjust your browser settings to disable cookies.

7. Email and Electronic Communication

If you email us at support@shilohoak.org, please be aware that standard email may not be encrypted. For sensitive matters, we recommend using our secure patient portal or calling our office directly.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated “Last Updated” date.

9. Contact Us

If you have questions about this Privacy Policy or your privacy rights, please contact us:

Shiloh Oak Behavioral Health PLLC
📍 9258 Culebra Rd, Suite 110, San Antonio, TX 78251
📞 (210) 338-9701
📧 support@shilohoak.org